If you, or someone you know, could benefit from some free support when being discharged from hospital, our Home from Hospital service can help.
Many patients feel anxious about going home after a stay in hospital, especially older people or adults who feel vulnerable. They worry about how they’re going to cope, how they’re going to do the shopping, whether they might fall, how they’ll manage financially if they need to pay for help with cleaning, transport and other daily tasks.
That’s where our ‘home from hospital‘ service comes in. We can take care of all kinds of practical things so you don’t need to worry during those first few weeks back at home after a stay in hospital. What’s more, the service is free so paying for some dedicated support to help you get back on your feet at home is one thing you don’t have to worry about.
It’s not only practical support that many people need, especially those who live alone and don’t have family or friends nearby. After a period in hospital emotional support can make a big difference too as you settle back in at home and get into your daily routine. Our care and support workers can provide a combination of support, depending on what you would find the most useful.
If you think you could benefit from any of the following support, we can help:
- getting settled back in at home
- someone to do the shopping, make a cup of tea and have a chat
- making sure you get all the benefits you’re entitled to so that you don’t unnecessarily have to struggle financially, such as Housing Benefit or Attendance Allowance
- dealing with correspondence and making applications, such as registering with Dial-a-Ride and other services
- speaking to people on your behalf, for example if you need your landlord to carry out an adaptation or repair
- arranging a community alarm, smoke alarm and other security features
- much more!
Everyone’s different and every customer we deal with has their own individual needs. Our service is really flexible which means we can provide you with the support that’s right for you.
Who the service is aimed at
The service is available to Waltham Forest residents registered with a Waltham Forest GP who are admitted to Whipps Cross, Barts and the London hospitals.
For more information contact 0208 520 9856.
We all want to live independently at home in a warm, safe and secure environment. If your needs change you may need to consider repairs, improvements or adaptations to make sure you can continue to live safely and well at home.
Working in partnership with the London Borough of Waltham Forest we manage the Council’s disabled facilities grants programme. Our team includes case workers, occupational therapists and technical officers. We can provide advice on applying for a disabled facilities grant including support with all the paperwork.
- Our case workers can provide advice on paying for the cost of the work, especially where you may not qualify for a grant or where the grant will not meet the full cost of the work required. We can also provided advice on any benefits that you may be entitled to.
- Our occupational therapists can provide advice on any adaptations that are required to meet your needs and can draw up details of the work required.
- Our technical officers can prepare specifications for the works required and provide any necessary drawings. They will also make sure where necessary that any work complies with building regulations and they will also apply for planning permission where this is required. Any work arranged by the HIA is carried out by contractors on our register and our technical officers will make sure that any work arranged by us is properly carried out.
In certain circumstances we may charge a fee for our services. Where this applies this will be explained to you in advance. In many cases the fee will be included in any grant you may be offered by the Council.
To find out more about the service please call us on 020 8520 6347or email us at WalthamForestHIA@metropolitan.org.uk
If you think you may need a disabled facilities grant to meet the cost of adapting your home you need to be referred to us by the Council.
From time to time people can find living at home a bit of a struggle; perhaps you’ve had a bout of illness, or feel anxious about going out, maybe you’ve been feeling lonely, or money’s a bit tight. If you are finding it difficult to cope, for whatever reason, the Wellbeing at Home service can help.
Practical support can make all the difference
As everyone is different, with their own individual needs, our service is completely flexible. This means we can provide you with the support that’s right for you, taking the stress out of all kinds of practical things, for example:
- putting you in touch with all health services you need
- making sure you get all the benefits you’re entitled to
- dealing with correspondence and filling in forms, such as housing benefit, council tax, Attendance Allowance
- supporting you to obtain reliable services you may need using benefits you receive
- registering with a GP, Dial-a-Ride, and other services
- making sure your home environment is safe
- accessing aids & adaptations
- speaking to other agencies on your behalf, e.g. your landlord about getting repairs sorted.
What’s more, the service is free so paying for some dedicated support to help you stay at home is one thing you don’t have to worry about.
Who the service is aimed at
Waltham Forest residents, in particular those over 60, or those over 18 with a disability, who would benefit from some support to manage their health whilst living at home.
How long does the service last?
The Wellbeing at Home service aims to help you remain independent at home and avoid unnecessary stays in hospital. Depending on your particular circumstances and the level of support you need, our dedicated support workers can work with you for up to 12 weeks.
Who we work with
We work closely with all kinds of agencies and have lots of experience coordinating care, which many customers find very reassuring. The people we deal with include GPs, NHS health teams, hospitals, social services, dementia services, advocacy and cultural groups.
For more information about this service contact 020 8520 9856 or email firstname.lastname@example.org
Download our Wellbeing at Home brochure.