Cookie policy

Privacy & Access to Information

If you are a user with general public and anonymous access to the Metropolitan website we merely log your IP address that is automatically recognised by the web server.

This privacy statement only covers the main Metropolitan website at This statement does not cover sub-domains or any other addresses related to Metropolitan as these may take different approaches to the registration/logging of users. Additionally, this privacy statement does not apply to any of the links within the Metropolitan website to other websites.

Data collected through use of website

Our main website does not collect IP addresses. If implemented these would be used only for the purposes of system administration and to audit the use of our site. We would not link IP addresses to anything personally identifiable, which means that while your user session will be logged, you will remain anonymous to us.

Our customer forum logs IP addresses against user accounts. This is to protect the integrity of the forum, and for us to monitor and remove spam forum users, ensuring that this remains a useful place for customers to visit.


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through “Internet browser cookies”.

IT Security

Metropolitan is committed to the security of our customers’ personal information and we have security procedures in place to protect against loss, misuse or alteration of personal information under Metropolitan’s control.

For more details on how we handle your information, your rights and how you can access the information, please download our privacy notice.


If you have any questions about this privacy statement or data protection issues generally, you can write to:

Information Governance Lead
The Grange
100 High Street
London, N14 6PW

Or email: