Policies and terms for our suppliers

We continue to deliver long term infrastructure and social improvements and we would like to share our strategic themes with you:

  1. Deliver, to a high level of consistency, a series of customer offerings suited to individual products and services;
  2. Grow the number of social outcomes that we are able to deliver;
  3. Develop better and more integrated services and products that match the needs of a changing society and economic context. These should be supported by a clear methodology to prioritise financial resources and measure the social impact they have.

We recognise that political change affects the social/economic environment in which we operate. One of our strategic business objectives is to achieve significant improvements in the cost of delivery and we aim to work more closely with our suppliers to ensure we can deliver these goals together.

In support of this we have introduced a number of policy changes (please see below), which all our suppliers are expected to commit to.

New Policy

Ensuring we are clear as to the contractual terms that govern our relationship.

Please note that we operate a ‘no purchase order, no pay’ policy and all invoices should be forwarded to Please ensure that you have amended your records as invoices not sent to this email address will be returned and may not be paid.

Please note that you should send all Metworks works order invoices to:

Unit 16 Masons Place Business Park
DE21 6YZ

Any works order invoices should continue to be sent to our Nottingham office: 

Raleigh House
68-84 Alfreton Road

Unless there is a contractual commitment to increase prices then we will not accept prices during the financial year 2018/19.

How we would like suppliers to work with us to help our customers on their journey to greater independence.

The new General Data Processor Regulations (GDPR) will change in May 2018 and we require all suppliers to be aware of and compliant with the changes.

If you have any queries, please email us at