Metropolitan scoops top prize for customer service for second year running

| Corporate

National Housing Awards 2013Metropolitan yesterday (12 September) picked up the Excellence in Customer Service Award at the National Housing Awards 2013.

The home ownership team at Metropolitan prides itself on delivering excellent customer service to customers from the first point of contact to the last across its range of products and services.

Judges at the prestigious National Housing Awards praised Metropolitan’s performance and success in driving service improvement for the benefit of customers and named the organisation the winner during a ceremony hosted by comedian Jack Dee at the Lancaster London Hotel.

Throughout 2012/13, the Home Ownership team has performed outstandingly, receiving 111 customer compliments, 100% satisfaction levels in new home surveys and answering 91.4% of 89,050 calls within 20 seconds.

Bernie Conroy, Home Ownership Director at Metropolitan, said: “We are absolutely delighted to receive this award and industry recognition of our efforts.

“Metropolitan’s 50 year history is a story of meeting customer needs and our Home Ownership team should be very proud of this win. I would like to thank our customers, partners and our staff for their contribution to this success. To win a national award for excellent customer service for the second consecutive year is a measure of the strength of our commitment to putting customers first.”

The awards are judged by a panel of industry experts and residents and recognise the success of housing associations, private developers and their partners and suppliers in the provision of affordable homes.

Pic: The Metropolitan Home Ownership team with comedian and host Jack Dee

For more information contact:
Duncan Hepburn, London Communications Agency, on 020 7612 8487 or email

Notes to editors:

Metropolitan is a leading provider of integrated housing services, care and support and community regeneration.

For over 30 years, Metropolitan’s Home Ownership service has helped low and moderately paid working people buy or rent a good quality home affordably, placing over 35,000 households into homes of their own, including 5,000 key workers.

As well as providing new homes and financial products to thousands of households who would otherwise be priced out of home ownership and the private rental sector, Metropolitan provide marketing and asset management services to businesses.

The new Homematch service helps Londoners find affordable homes to own and rent as Metropolitan works with partners to make low cost home ownership and renting options widely available.

Metropolitan encourages its customers to work with them to help improve and influence services available.

Metropolitan invests in the communities it works in by supporting projects for local people and supporting households in financial difficulty looking to stay in their home.

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