Metropolitan and Thames Valley Housing discuss forming a partnership to deliver more for residents

We are pleased to share the news with you that we’ve started formal discussions with Thames Valley Housing (TVH) to form a partnership.

We believe that the proposed partnership would enable both organisations to better serve our residents; to build more new homes and stronger communities; and to create a stronger, more resilient business.

TVH is a housing association which owns, manages or administers almost 16,000 properties in London and the South East. It provides affordable rented homes, shared ownership, and key worker accommodation, including the staff accommodation for nine NHS Trusts, and homes for private rent. Like Metropolitan, TVH is dedicated to building quality homes and investing in its communities. Read more about TVH.

Please be assured that there will be no change to your service and your tenancy agreement or lease will remain the same – as will your rent, your rights and your responsibilities.

We will be consulting about the proposed partnership and will write to you about this soon. In the meantime, below is a Q&A which you might find helpful.

  1. What happens next?
    The Boards of Metropolitan and Thames Valley Housing will now move forward with their discussions and detailed plans will be developed for the proposed partnership. We will keep you updated as the plans develop.
  2. Will your name change?
    Yes, the proposed partnership will have a new name, but this has not been decided on yet
  3. Will my tenancy/lease or the services I receive be affected?
    Your tenancy/lease and services will remain the same.
  4. Will my rent and/or service charge change?
    The amount of rent and service charge you pay will not be affected by the proposed partnership and will continue to be subject to the usual annual review.
  5. I pay my rent and/or service charge by Direct Debit. Will I need to do anything?
    No, you will not need to do anything.
  6. I currently receive a care and support service from Metropolitan – will that service continue?
    Yes. Your care and support service will not be affected by the proposed partnership.
  7. Will I still have the same contact at Metropolitan (e.g. Housing Services Officer or Care Worker)?
    There are no plans to change your day-to-day contact at Metropolitan, such as your Housing Services Officer or Care Worker.
  8. Will your contact details change?
    Not immediately. You can still report repairs, make payments and review your rent or service charge account using Customer Self Serve. You can still call our Customer Contact Centre on 020 3535 3535.
  9. Will your website address change? Can I still use it to contact you and report repairs?
    At some point we could have a new website, but this would not happen straightaway. For now, our website address will remain the same ( – and you can still report repairs, make payments and review your rent or service charge account using Customer Self Serve.
  10. Will you still have a Facebook and Twitter page?
    You will still be able to get in touch with us on Facebook ( and Twitter (@metropolitanorg).
  11. If the proposed partnership goes ahead, what will happen to your offices?
    The proposed partnership will not affect our local offices. Our head office is in Southgate, north London. We also have other offices in London, as well as in Nottingham, Derby and Cambridge. Thames Valley Housing’s main office is in Twickenham, south-west London.
  12. My tenancy agreement/lease says Metropolitan on it. Will I need to sign a new one?
    No, your existing agreement will still apply.
  13. Are there any changes to any programmes or initiatives (such as volunteering, training and employment support)?
    No, these will continue to run as normal.
  14. What do you mean by partnership?
    We began formal discussions very recently and think that partnership best describes the way in which we want to work together as we move forward. Metropolitan and Thames Valley Housing are two like-minded organisations with complementary strengths. We both have strong track records of investing in communities and are excited by the potential to help more people. Together, we will be stronger and more resilient, with the capacity to do much more.
  15. How can I give my feedback on the proposed partnership?
    We will write to you in the coming months with details of ways in which you’ll be able to give feedback, such as by phone, email and letter.
  16. Will there be any changes to resident involvement groups e.g. the National Customer Group?
    Formal discussions to form a partnership have only just begun and we currently have no plans to change any resident involvement groups. If this were to change as those discussions progress, we would of course let you know as soon as possible and seek your feedback and suggestions.
  17. I am interested in joining one of Metropolitan’s resident involvement groups – what should I do?
    To register your interest and to obtain more information, please contact our Customer Service Centre on 020 3535 3535.
  18. I have a question that isn’t covered here? Who should I contact?
    Please speak to your Housing Officer or call us on 020 3535 3535.