Metropolitan

Domestic abuse and violence

Are you experiencing domestic abuse?

Nobody should live in fear of abuse and violence. If you are being abused, threatened, or physically or sexually assaulted by a partner, a former partner, or a family member, that is domestic abuse.

Domestic abuse and violence is still largely a hidden crime, and those who have experienced abuse from a partner or ex-partner will often try to keep it from families, friends, or authorities. Getting help may be daunting but it is the first step towards stopping the abuse. Don’t suffer in silence. Be aware that help and support is available. The most important thing you can do is tell someone.

We offer specialist support including referrals to other agencies who can arrange emergency accommodation and general advice and guidance.

Our promise to you

We are fully committed to dealing with any issues relating to domestic abuse or violence and will:

  • support you to ensure you have a safe and secure place to live
  • work with other agencies to deal with the problem

What can I expect from Metropolitan?

We will support people experiencing domestic abuse and help them resolve issues affecting their housing situation. This means we will:

  • Respond within 24 hours (one working day, Monday to Friday)
  • Treat all complaints of domestic abuse and violence seriously
  • Take a victim-centred approach and give priority to our customer’s safety
  • Where possible offer customers the option to talk to someone of the same sex and/or cultural background or sexuality
  • Ensure confidentiality

To report domestic abuse or if you have any concerns or questions, please contact us on
020 3535 3535.

Where else can I get help and support?

If you are in immediate danger always dial 999. There are also a number of national help lines (see links on the right) as well as services via your local council.