Metropolitan

Anti-social behaviour

We all have the right to live in a safe and pleasant neighbourhood. That’s why we take ASB seriously. We aim to respond to reports of ASB within five working days or, for urgent cases, within 24 hours. Remember, if you feel that you’re at immediate risk, or you are reporting a criminal offence, please contact the police by dialling 999.

What is anti-social behaviour?

Anti-social behaviour (ASB) is behaviour that causes a nuisance or disturbance to others.

ASB covers a range of issues and includes:

  • unreasonable noise
  • intimidation and harassment
  • hate crimes
  • domestic violence
  • dealing or taking drugs

Addressing problems with neighbours

Most problems between neighbours can be sorted out privately, before you make a formal complaint. Where appropriate, you can try to resolve the issue by talking to them in the first instance. Our leaflet has lots of useful suggestions on how to do this. If this isn’t possible or doesn’t work, please report the behaviour to us. Don’t put yourself at risk. If you’re not sure whether the situation can be resolved informally, call 020 3535 3535 and we’ll advise.

Report ASB to us

Call us on 020 3535 3535 or report it online. You can also report ASB in person at our offices or by writing to us.

What happens when you report ASB to us

We take all reports of ASB seriously. We’ll ask you some questions to help us assess the problem. We may ask you to keep a record of incidents, for example by filling in a diary or recording noise using an app. Depending on the case, we may then carry out a further investigation and take any necessary action to resolve the situation. All cases are recorded.

When we’ll get back to you

This depends on the severity of the incident reported.

High: 1 working day

In cases including drug-dealing, criminal activity involving violence or assault, domestic abuse, racial and hate-related harassment, serious damage to property, hate-related incidents and abusive graffiti.

Standard: 5 working days

In cases including allegations of aggressive or abusive behaviour, frequent loud noise and non-abusive graffiti. This also includes allegations of other breaches of tenancy conditions.