Metworks is our in-house repairs and maintenance team, who look after all our properties across London and the East Midlands. Having an in-house team means we get to know our customers better and can be far more flexible and responsive if we need to improve or change the way we do things.
This approach is working well, with customer satisfaction rates running consistently highly. As you tell us that repairs is one of the most important services we provide, this is great news.
Metworks in a nutshell
Over 200 people are involved in delivering repairs and planned improvements, where needed, to more than 26,000 homes. Skilled workers include bricklayers, electricians, floor layers, groundworkers, joiners, painters, plasterers, plumbers and tilers.
Report a repair
Find out how to report a repair.