Report a repair

We apologise if you have to wait longer than usual for your call to be answered when you contact MTVH on 020 3535 3535. We are currently experiencing system issues which our technical teams are working hard to resolve. Please be patient – we want to help you.

You can report a repair 24 hours a day, seven days a week. When you contact us, please be ready to provide as much detail as you can about the repair and its location.

We aim to deal with repairs as soon as possible – or within 24 hours for emergency cases.

Report a repair online

The quickest and easiest way to report a repair is through MTVH Online.

This new service allows you to:

  • ask for repairs, send us enquiries and pay online
  • see your latest account transactions 24/7
  • do all of this from your smartphone, tablet or computer!

Learn more about MTVH Online

Got an emergency repair?

Some problems are emergencies and can’t wait, such as a gas leak or total loss of heating or power.

Please call us immediately on 020 3535 3535

Who carries out repairs?

We have our own dedicated in-house repairs and maintenance team, Metworks, who look after all of our properties across London and the East Midlands. In the East of England we work with contractor Morgan Sindall to provide our repairs service.

What else you can do

We often get calls from customers about small repairs that they’re expected to fix. As not everyone is a dab hand at DIY, we’ve produced some handy clips with simple-to-follow instructions covering commonly requested odd jobs around the house. If you’re not sure who’s responsible for a particular type of repair, you can find out more in your tenant or leaseholder repairs leaflet.

Reporting a repair on behalf of someone else

You can report a repair on behalf of a Metropolitan resident using this online form or the other channels listed above.