Report a repair
We have been alerted of potential scammers ringing our residents claiming to be one of our gas contractors requesting payment. Please be aware that this is not correct, our contractors will never contact our residents for payment, only to book an appointment for a repair or annual gas safety check.
You can report a repair 24 hours a day, seven days a week. The quickest and most convenient way is through Customer Self Serve. You’ll need to register first which only takes a couple of minutes.
When you contact us, please be ready to provide as much detail as you can about the repair and its location.
We aim to deal with repairs as soon as possible – or within 24 hours for emergency cases.
Who carries out repairs?
We have our own dedicated in-house repairs and maintenance team, Metworks, who look after all of our properties across London and the East Midlands. In the East of England we work with contractor Morgan Sindall to provide our repairs service.
What else you can do
We often get calls from customers about small repairs that they’re expected to fix. As not everyone is a dab hand at DIY, we’ve produced some handy clips with simple-to-follow instructions covering commonly requested odd jobs around the house. If you’re not sure who’s responsible for a particular type of repair, you can find out more in your tenant or leaseholder repairs leaflet.
Reporting a repair on behalf of someone else
You can report a repair on behalf of a Metropolitan resident using this online form or the other channels listed above.