Our service standards

Being clear about the level of service we provide is really important. So that you know exactly what you can expect from us, please check out our service standards. These cover everything from repairs and the quality of your home, to how we can support you if you’re struggling to pay your rent and how you can get more involved.

Have your say

We always welcome feedback, good or bad – it helps us learn and make sure we get things right. We have appointed BMG Research, one of the UK’s largest independent research companies, to contact customers on our behalf and ask about your experience of different services we provide. You can find out more in this short film.

If you are contacted by a member of the BMG Research team, we’d really appreciate it if you could spare a few minutes and give any feedback you might have. We realise confidentiality is key and, unless you give permission, your personal details won’t be passed to us. If you’d prefer to not take part in our surveys, please just let us know by calling us on 020 3535 3535 or emailing us.

Of course you don’t need to wait until we call you! If you have any views, please feel free to get in touch and share your feedback. Or, if you’d like to get involved in more in-depth reviews of our services, why not join our Service Audit Committee? Call us on 020 3535 3535 to find out more.