Paying rent, service charges and household bills

Rent and service charges

We rely on rents and service charges to pay for the services we provide, which is why it’s so important that you pay your full rent on time. If you don’t pay your rent you could lose your home. If you are struggling to pay, please call us on 020 3535 3535 as soon as you can so we can help find a solution. You can also email us if you prefer. Find out more about our service charges.

Ways to pay

You can pay in lots of different ways:

  • Online via our quick and secure system – register or sign in here
  • Online via allpay
  • By text via textpay – find out more and register on the allpay website
  • By smartphone app – find out more and download from the allpay website
  • By Direct Debit
  • By phone – either call allpay on 0844 557 8321 or call our contact centre on 020 3535 3535
  • Over the counter at the Post Office (find your local branch online) or at over 24,000 PayPoint outlets in local shops

Household costs

You are responsible for paying your own bills, unless it says in your tenancy agreement that they’re included in your rent or service charges.