Paying rent, service charges and household bills

Rent and service charges

We rely on rents and service charges to pay for the services we provide, which is why it’s so important that you pay your full rent on time. If you don’t pay your rent you could lose your home. If you are struggling to pay, please call us on 020 3535 3535 as soon as you can so we can help find a solution. You can also email us if you prefer. Find out more about our service charges.

Ways to pay

You can pay in lots of different ways:

  • Online via our quick and secure system – register or sign in here
  • Online via allpay
  • By text via textpay – find out more and register on the allpay website
  • By smartphone app – find out more and download from the allpay website
  • By Direct Debit
  • By phone – either call allpay on 0844 557 8321 or call our contact centre on 020 3535 3535
  • Over the counter at the Post Office (find your local branch online) or at over 24,000 PayPoint outlets in local shops

Household costs

You are responsible for paying your own bills, unless it says in your tenancy agreement that they’re included in your rent or service charges.

  • Council Tax – the amount you pay depends on the value of your home, where you live and how many adults are in your household. You can find out more online.
  • Gas and electricity bills – to get the best deal, why not compare prices? Check out or Check out our tips for saving energy and reducing your bills.
  • TV licence – you need a valid TV Licence if you watch or record programmes on TV, computer, tablet, mobile phone or any other device. Find out more from TV Licensing.
  • Water charges – Customers in London can find out more from Thames Water, Severn Trent Water serves customers in the Midlands and Anglian Water is the supplier for customers in the East of England. Check out our tips for reducing the amount of water you use.
  • Home contents insurance – we insure the homes tenants live in, but it is up to you to insure all your possessions. We have a home contents insurance scheme designed specifically to meet the needs of tenants, leaseholders and care and support customers. Find out more.
  • Food and groceries – the average British family throws away over £50 of food every month. Check out the love food hate waste website for tips on making the mouth-watering most of your leftovers. You’ll also find great ideas on bagging the best supermarket deals from the Money Saving Expert site. For those in greatest need, the Trussell Trust runs food banks nationwide – find out where they are and how you can access them.