Metropolitan

Leaseholder insurance claims

In the case of an emergency please read our How to claim and get help in an emergency leaflet and contact the insurer on the number provided.

If it isn’t an emergency you should complete the e-claim form below. We advise you to read the leasehold ‘summary of cover’ before sending your claim to make sure any damage being claimed for has been caused by one of the insured perils listed.

Please send completed claim forms by email to Zurich Municipal with the policy number JHA-22S162-0013 as the subject heading. Alternatively, you can post this to the address below.

Zurich Municipal
Property Claims Unit
PO BOX 108
Farnborough
GU14 0XQ

Zurich will respond to you directly within 72 hours of receiving the claim. They offer an approved repairer service for most losses. If you’re happy for one of their approved repairers to visit your property you won’t need to obtain estimates. You should state this clearly when you send in your the claim. If you choose this option, the £100 or £250 excess (whichever applicable) will be payable to the repairer service as the work starts.

Please note as per the summary of cover and correspondence to all leaseholders during the most recent tender process that there is a £100 excess per claim for non-escape of water claims, £250 for escape of water and £1,000 for any subsidence claim (industry standard).

Please also be aware that if we aren’t the freeholder, your property may not be insured through this policy.

If there is any damage to the contents of your property you will need to contact your contents insurance provider. If you don’t have contents insurance we have arranged a very competitive contents insurance scheme for our customers. For more information, read our leaflet or contact us.