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Report a repair

The best way to report a repair is:

The Contact Centre is open Mon – Fri 8am – 6pm. You can report emergency repairs out of hours on 020 3535 3535.

Repairs that customers are expected to fix

We often get calls from customers about small repairs that they’re expected to fix. As not everyone is a dab hand at DIY, we’ve produced some really handy clips with simple-to-follow instructions covering commonly requested odd jobs around the house. Check out the clips. If you’re not sure who’s responsible for a particular type of repair, you can find out more in your tenant or leaseholder repairs leaflet.

Reporting a repair on behalf of someone else

You can report a repair on behalf of a Metropolitan resident, please have ready the following details:

  • Name of resident
  • Address
  • Contact telephone number

What happens next?

When you contact us, please tell us:

  • your name, address and telephone number
  • as much detail about the repair as you can and where it is
  • for security you will be asked to verify some details to confirm your identity.

What we will do

A customer services officer will place an order for repair works.  Usually this will be with a contractor, working on our behalf. We will:

  • tell you what we intend to do
  • tell you how soon we will do the repair
  • send you a short survey afterwards so you can tell us how we did

Inspecting repairs

Sometimes repairs will need to be inspected before and/or after they are done. Where this is the case, the customer service team will make arrangements for someone from the maintenance team to carry out an inspection.

Monitoring repairs

Our customer service team will monitor your repair from report to completion. They will follow up any outstanding repairs where necessary and answer any of your questions.

Our contractors

Metworks, our in-house contractor, provides our repairs and maintenance service in the East Midlands, in London we work with Willmott Dixon and in East Anglia our partner is Morgan Sindall.