Contact us

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 Our online service

MTVH Online, our online service, is the fastest way to get an answer to your question. If you are a MTVH resident or customer, you can use it 24/7 to:

  • ask for a repair and upload photos of the repair needed
  • see the status and appointments for repairs to your home and communal areas
  • find up-to-date information about your rent or service account and transactions
  • pay online
  • write to us

Use MTVH Online now to save time.

By Telephone

Call 020 3535 3535

Reporting a repair?

We often get calls from customers about small repairs that they’re expected to fix. As not everyone is a dab hand at DIY, we’ve produced some handy diy clips with simple-to-follow instructions covering commonly requested odd jobs around the house. If you have an issue with your central heating, check out our top tips over on the right.

By Email

If you are an MTVH customer or resident, you can write to us through MTVH Online for the fastest response.

Sign in securely, choose the topic for your enquiry, write your message and send it directly to our specialised service department for the topic you have chosen.

You will receive a copy of your message via email, and it will be saved in your MTVH Online account as well.

If you are not an MTVH resident or customer, you can write to us through the form below.

Contact us

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Our offices


The Grange (registered office)
100 High Street, Southgate, London N14 6PW

240a Kingsland Road, Hackney, London E2 8AX

The Welford Community Centre, 113 Chalkhill Road, Wembley, Middlesex HA9 9FX

Clapham Park
Threshold Centre, Clarence Crescent, London SW4 8BU
(Corner of Helby Road and Clarence Crescent)

5 Mollison Square, Wallington, Surrey SM6 9DA


Raleigh House, 68-84 Alfreton Road, Nottingham NG7 3NN

Masons Place Business Park, Unit 16, Derby DE21 6YZ
(Visit by appointment only)