Metropolitan

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Our areas of support

We deliver care and support services in dedicated schemes with care and support on site, in customers’ own homes and in the community.

Click on the main categories below to learn more about the services we offer. We also run a small number of services for teenage parents and people who are homeless.

Older people

We currently provide accommodation and support to around 5,000 older customers, enabling them to maintain independent lives at home and actively participate within their community.

We provide a range of services that give people choice, flexibility, control, independence and security. Customers can receive support in their own home, within sheltered accommodation (retirement living) or an extra care scheme with additional support available as and when needed.

The support we offer includes:

  • accommodation and support tailored to an individual’s needs
  • information, advice and signposting services
  • support to access community hubs
  • hospital discharge services
  • practical support with repairs, maintenance and adaptations
  • provision of aids and equipment to assist with daily living.

Mental health

We support customers with mental health issues, including people with complex needs, dual diagnoses and those with forensic histories.

In all of our mental health services we adopt a person-centred approach and encourage people to get involved in producing their own support plan. Customers are encouraged to focus on their personal strengths and consider the steps they can take to achieve their goals.

We support our customers to engage with a variety of health and social care professionals, community organisations, voluntary groups and service providers to promote recovery and independence.

The support we offer includes:

  • shared accommodation or self-contained flats
  • on-site support tailored to individual needs
  • support to access social and leisure activities
  • access to education, training, volunteering and employment opportunities
  • building relationships with local recovery colleges
  • floating and community support to ease the transition to full independence.

Learning disability

We provide a wide range of support for people with learning disabilities, from low level support in the community to more intensive 24-hour support.

We support customers to develop and maintain their independence. Independence goals will vary according to the needs and ambitions of each person but could include anything from becoming more confident in catching a bus, to living independently in their own home for the first time.

We support our customers to engage with a variety of health and social care professionals, community organisations, voluntary groups and service providers, working closely with family members, friends and circles of support.

The support we offer includes:

  • assistance with daily living tasks
  • support to access social and leisure activities
  • access to education, training, volunteering and employment opportunities
  • equipment to assist with day-to-day living
  • practical support to undertake repairs, maintenance and adaptations to a customer’s home.

Refugees and migrants

We provide some services that cater for the specific needs of refugees and migrants, including temporary accommodation and practical support.