Metropolitan

Our aim in everything we do is to support customer independence.

About us

Metropolitan is one of the UK’s leading providers of affordable housing and care and support services.

We own and manage nearly 38,000 homes, providing services to more than 71,000 customers across London, the East Midlands and the East of England, and we have an ambitious development pipeline.

We deliver care and support to customers with a wide range of needs, specialising in services for older people and for people with mental health issues and learning disabilities. We also deliver a wide range of shorter term services which provide customers with intensive support.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

Registered office: The Grange, 100 High Street, Southgate, London N14 6PW. Metropolitan is the brand name for Metropolitan Housing Trust Limited (MHT Ltd). MHT Ltd is charitable, registered under the Co-operative and Community Benefit Societies Act 2014, No.16337R and registered with the Homes and Communities Agency, the regulator of social housing, No. LO726. MHT Ltd is also authorised and regulated by the Financial Conduct Authority as some of our activities are regulated. Our company’s reference is 723654.

Find out more about our executive team and the Board.

Our history

Our story began in the 1950s when Lady Molly Huggins, wife of the Governor of Jamaica, founded the Metropolitan Coloured People’s Housing Association to provide homes for people migrating to the UK.

In 1963 we were formally established as a housing association – the Metropolitan Housing Trust. By 1968 we managed 200 homes and were developing 560; we were also developing co-ownership schemes in the East Midlands and buying run-down street properties in the London Boroughs of Lambeth and Haringey for renovation.

We continued to grow rapidly in the 1970s in London and the East Midlands. The Ransom Road Estate in Nottingham, one of the largest housing association developments to be funded by the Housing Corporation at the time, was completed in 1979.

In 1981 Metropolitan’s Home Ownership team was established to develop affordable shared ownership schemes, helping people to get onto the housing ladder by buying a share of their own home. Since then we have become one of the largest providers of shared ownership homes in the country.

In 1988, the Government transferred the responsibilities of developing social housing to housing associations. We took up the challenge and were one of the first associations to use our new powers under the 1988 Housing Act to raise private money on the stock exchange, making use of the public grants available.

By 1990 we had grown considerably, with 6,500 homes in management and 550 in development. In 1993, we delivered our largest ever development programme of 750 homes for rent and shared ownership, and in 1997 the Refugee Housing Association joined us.

In the 2000s, Rushcliffe Homes and the Cambridge-based Granta Housing Society joined us and we were also selected to take over the management and regeneration of the Clapham Park and Ashmole estates in the London Borough of Lambeth.

In 2015 we secured £250m to invest in building new homes through a bond issue.

Today we manage more than 38,000 homes and serve around 6,000 care and support customers.

Performance

We measure our success in three ways:

  • Our financial strength – being financially strong enables us to invest in building more new homes and providing more services for our customers
  • Number of affordable new homes we build – playing our part in tackling the housing shortage
  • Number of independence steps we enable – delivering quality outcomes for our customers

We also track a number of other measures – including customer satisfaction and the quality of our care and support services – to keep a check on our performance.

We are committed to securing value for money in everything we do and being transparent about how we use our resources. We publish annual financial reports and customer reports to summarise our performance. Read more about how we do this in our Value for Money statement and view details of our expenditure over £500.