Anti-social behaviour is behaviour by a resident, member of their household or a visitor to the household that causes annoyance, nuisance or disturbance – basically anything that impacts on other people in a negative way. It can also include using (or threatening to use) homes for unlawful purposes.

This includes:

• drug dealing
• criminal damage
• vandalism / arson
• intimidation or harassment
• fly-tipping or fly-posting
• criminal damage
• rowdy / nuisance behaviour
• dog fouling
• noise nuisance
• street drinking

If you are experiencing anti-social behaviour or harassment, please contact Customer Services on 020 3535 3535 or report it ONLINE. You can also report ASB in person or by writing to us.

You should contact the police and/or other emergency services by dialling 999 if someone is injured, being threatened or in danger.

What will happen when I report ASB?

We take all reports of ASB seriously. When you report an incident you will be asked a series of questions to help us assess the problem.

We may ask you to fill in an Incident Diary to record re-occurring incidents of ASB or harassment. Download an Incident Diary

Depending on the case, we may then carry out a further investigation and take any necessary action to resolve the situation. All cases are recorded.

Initial response times for ASB

The response times depend on the severity of the incident reported.

High: 1 working day
These cases include drug-dealing, criminal activity involving violence or assault, racial and all hate related harassment, serious damage to property, hate related incidents and abusive graffiti.

Standard: 7 to 10 working days
These cases include allegations of aggressive or abusive behaviour, frequent loud noise and non-abusive graffiti. This also includes allegations of breaches of tenancy conditions such as pet nuisance, untidy gardens, litter, car repairs and so on.