Customer Services Level 2 Course running at Moorlands

Metropolitan will be running a Customer Services Level 2 course in partnership with HCT at Moorlands Community Centre from 18^th June for 5 weeks

If you come along, you will learn to:

• Communicate using customer service language
• Follow the rules to deliver customer service
• Give customers a positive impression of yourself and your organisation
• Deliver reliable customer service
• Recognise and deal with customer queries, requests and problems
• Develop personal performance through delivering customer service

More details

Download a PDF with more information.

Course duration         6-8 weeks, 3-4 days a week
Time                            10am to 2.30pm
Qualification                NVQ Level 2 in Customer Service
Age                              16+ years old
Start date                    18^th June 2012
Course eligibility:     

Attendees must be receiving JSA, Income Support or ESA benefits and provide proof of benefits and their passpoer received at interview stage. Attendees must not have a prior Level 2 (or above) qualification in this area.