Contact us

Save time by using Customer Self Serve. Once you’re registered, you’ll have 24/7 access to report repairs, make payments and review your rent or service charge account.

Calling us at busy times

Due to the adverse weather conditions expected over the weekend it may take longer than usual to reach us by phone on Monday 19 March. If your enquiry is not an emergency please consider contacting us during our quieter periods, which are between 10am and 12pm or 2pm and 4pm Wednesday to Friday. For emergencies please call customer services on 020 3535 3535.

Alternatively you can report repairs, make payments and review your rent or service charge account by using Customer Self Serve online. We apologise for any inconvenience this may cause.

Affected by water loss in the Thames Water region?

Please visit the Thames Water website for the latest on what they are doing to restore water supplies. You can also find details of local water collection stations by clicking on the red ‘network latest’ link.

Got a query about your 2018/19 rent and service charge?

Every year in February we write to customers with full details of your new rent and service charges, which are payable for the coming financial year (1 April – 31 March). Please look out for your letter so you can make sure you are ready to pay your new amount from 1 April 2018.

Reporting a repair?

We often get calls from customers about small repairs that they’re expected to fix. As not everyone is a dab hand at DIY, we’ve produced some handy diy clips with simple-to-follow instructions covering commonly requested odd jobs around the house. If you have an issue with your central heating, check out our top tips over on the right.

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Our offices


The Grange (registered office)
100 High Street, Southgate, London N14 6PW

240a Kingsland Road, Hackney, London E2 8AX

The Welford Community Centre, 113 Chalkhill Road, Wembley, Middlesex HA9 9FX

Clapham Park
91-93 New Park Road, London SW2 4AX

5 Mollison Square, Wallington, Surrey SM6 9DA


Raleigh House, 68-84 Alfreton Road, Nottingham NG7 3NN

Masons Place Business Park, Unity 16, Derby DE21 6YZ
(Visit by appointment only)