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Please note we will be upgrading Customer Self Serve next weekend and during this time (from 6pm on Friday 21 September until 8am on Monday 24 September), it will be unavailable. 

When you log on from next Monday you’ll still be able to do all the same things, including make payments, check your rent account and report repairs, however the pages will look a little different.

Reporting a repair?

We often get calls from customers about small repairs that they’re expected to fix. As not everyone is a dab hand at DIY, we’ve produced some handy diy clips with simple-to-follow instructions covering commonly requested odd jobs around the house. If you have an issue with your central heating, check out our top tips over on the right.

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Our offices


The Grange (registered office)
100 High Street, Southgate, London N14 6PW

240a Kingsland Road, Hackney, London E2 8AX

The Welford Community Centre, 113 Chalkhill Road, Wembley, Middlesex HA9 9FX

Clapham Park
91-93 New Park Road, London SW2 4AX

5 Mollison Square, Wallington, Surrey SM6 9DA


Raleigh House, 68-84 Alfreton Road, Nottingham NG7 3NN

Masons Place Business Park, Unit 16, Derby DE21 6YZ
(Visit by appointment only)