Care and Support

What does good customer service mean to you?


This week, 5- 9 October is National Customer Service Week, a celebration of the importance of good customer service across all industries and professions. We all experience and provide customer service on a daily basis, but what makes it extra special and memorable?  This year, we’re celebrating National Customer Service...More

Metropolitan launches new BAME mental health support service in Nottingham


Metropolitan has launched a new support service in Nottingham to promote mental health awareness and wellbeing among the city’s black, Asian and minority ethnic (BAME) communities. The free service, called STEPS (Support Towards Empowering People Service), offers one-to-one and group support to people with mental health needs. By helping to...More

Exciting opportunity opens up for volunteers


If you’d like to gain valuable new skills and experience in care and support we have just the opportunity for you. Working alongside staff who provide support to Haringey-based customers with lived experience of mental health, part of your role will be to encourage customers to get involved in a range...More

Training and employment opportunities in Cambridge


Our Care and Support work academy in Cambridge is a two-week training course for job-seekers interested in kick-starting a career in care. Once you’ve completed the course, you’ll be guaranteed an interview for a permanent job with our own Care and Support team! To qualify, you’ll need to be claiming...More

Volunteering opportunities with SWiSH


Southwark Wellbeing Support at Home (SWiSH) aims to enable vulnerable adults, 18 years and over to live independently in their homes avoiding unplanned hospital admissions with personalised support as and when needed. We are recruiting volunteers to be part of the team, to help us promote this new and dynamic...More

New ‘Wellbeing at Home’ service launches in Waltham Forest


This new free service has been developed in association with the NHS and focuses on supporting customers to live independently at home, thereby avoiding unnecessary hospital admissions. There are many reasons why people can, from time to time, find living at home a bit of a struggle, for example after...More

Do you, or someone you know, want to improve your English skills?


Do you want to improve your English? Our new one-to-one English language teaching project in Derby and Lambeth is for migrant women who would like to express themselves more clearly. We are keen to work with migrant women from outside the EU, who aren’t seeking refuge, have been in the UK...More

Metropolitan awarded mental health support service contract in Essex


Metropolitan has been awarded the contract to implement a new mental health Intensive Enablement supported housing service across Essex. The three-year contract, which was awarded following a competitive tendering process, started in mid-September and has a two-year extension option. Metropolitan is the sole support partner to Essex County Council for...More

Become a Dementia Friend


We’re supporting the Dementia Friends campaign to raise awareness of the disease and how you can help people in your community living with it. The campaign, organised by Public Health England and Alzheimer’s Society, aims to create a network of one million Dementia Friends across England by 2015. Chances are...More

STAR (Survey of tenants and residents)


Over the next few weeks we will be contacting approximately 2,000 of our customers, either by phone, email or letter to find out how satisfied they are with our services. This is part of STAR (Survey of Tenants and Residents) and should only take about 5-10 minutes if contacted by...More