Care and Support

New ‘Wellbeing at Home’ service launches in Waltham Forest


This new free service has been developed in association with the NHS and focuses on supporting customers to live independently at home, thereby avoiding unnecessary hospital admissions. There are many reasons why people can, from time to time, find living at home a bit of a struggle, for example after...More

Do you, or someone you know, want to improve your English skills?


Do you want to improve your English? Our new one-to-one English language teaching project in Derby and Lambeth is for migrant women who would like to express themselves more clearly. We are keen to work with migrant women from outside the EU, who aren’t seeking refuge, have been in the UK...More

Metropolitan awarded mental health support service contract in Essex


Metropolitan has been awarded the contract to implement a new mental health Intensive Enablement supported housing service across Essex. The three-year contract, which was awarded following a competitive tendering process, started in mid-September and has a two-year extension option. Metropolitan is the sole support partner to Essex County Council for...More

Become a Dementia Friend


We’re supporting the Dementia Friends campaign to raise awareness of the disease and how you can help people in your community living with it. The campaign, organised by Public Health England and Alzheimer’s Society, aims to create a network of one million Dementia Friends across England by 2015. Chances are...More

STAR (Survey of tenants and residents)


Over the next few weeks we will be contacting approximately 2,000 of our customers, either by phone, email or letter to find out how satisfied they are with our services. This is part of STAR (Survey of Tenants and Residents) and should only take about 5-10 minutes if contacted by...More

Cheap stamps for benefit claimants this Christmas


Starting today, the Royal Mail are launching a Christmas stamp scheme which will enable customers in receipt of Pension Credit, Employment and Support Allowance or Incapacity Benefit to buy First and Second Class stamps at 2011 prices. Customers can buy a total of 36 stamps, at a cost of 46p...More

Home Learning Project bursts with colour and life


01/10/2012: Metropolitan’s Home Learning Project celebrated its successes on 21 September with a lively party of volunteers, project partners and refugee learner participants, some of whom previously didn’t even have the confidence to leave their homes. The Home Learning Project, funded by Big Lottery, has been providing ESOL (English for Speakers of...More

Legal eagles give community project for refugees a lick of paint


28/09/2012: A community project based in Sheffield has been given a dose of TLC after a group of trainee solicitors from national law firm Irwin Mitchell traded an afternoon in the boardroom for a DIY challenge as part of a new induction programme.  Metropolitan’s Station Foyer in Sheffield, which provides...More

The cost to call our Customer Service Centre


Metropolitan has a single point of contact through its centralised Customer Service Centre(CSC) contact number which is 020 3535 3535. A good deal of thought went into the selection of the number which took into account other types of numbers such as 0800 numbers (which are free of charge from...More

Breaking down barriers, building lives


A short film highlighting how the lives of refugees and new migrants in Sheffield have been transformed as a result of the dedicated support, advice and training they have received from the JET @TheFoyer programme has just been released.  Listen to customers talk about their experiences of how JET has provided them with...More


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