Our approach

We are committed to supporting people to live as independently and with as much choice and control over their life as possible. This includes co-produced support plans that help people to identify their strengths, set their own goals and monitor progress.

We offer a variety of support options designed to develop living skills and enable people to access community facilities and amenities.

Co-produced support plan

We encourage all our customers to work with us to develop a personal support plan. Our expert support workers help each customer to decide what support they need and to identify their own goals, objectives or strengths. This information is put into a support plan.

Outcome areas

Here are some typical outcome areas that customers work towards.

Customers then record their own progress until each outcome, or objective, is met. We also work with customers to identify strengths and, where appropriate, we work with carers and other partners such as social services.

Getting involved

We encourage the people we support to take managed risk and involve themselves as much as possible in their local community. We provide support for people to access a range of social activities, training, volunteering and employment opportunities.

Some people who use our services have said that the training and employment opportunities have increased their self-worth and given them more confidence. Some have now even moved into paid employment with us or other organisations.

Level of support

The level of support we provide depends on the needs of each customer. This can vary from a couple of hours a week to 24-hour staff cover.

Our staff

Even with over 50 years’ experience, we continue to learn and improve. This includes hiring and training the right staff. We’re proud of our staff and proud to say that they’re expert at what they do. We support them to ensure they learn and develop through their career with us.