We connect with our customers by working together to identify the issues that are most relevant to them and the activities that will bring them the most benefit. By doing this, we aim to understand their aspirations, and to help them onto pathways to develop their potential.
Providing opportunities for customers to bring new and existing skills and qualifications to support their communities, through volunteering and work experience, is key. We support our customers to make a lasting difference in their communities.
We work to improve the quality of life of our residents by strengthening and developing sustainable communities. Our focus is on the following priority areas:
- Customer involvement
- Financial Inclusion
Our Community Regeneration Strategy takes account of changes to social housing regulation in England, which require landlords to do more to self-regulate and involve tenants in checking the quality and influencing the delivery of their services.
Within Metropolitan, we are making big changes to our housing and care and support services, and these organisational changes are reflected in our ways of involving our customers. We want to make getting involved both simple and accessible, offering customers the opportunity to get involved in a way that suits their lifestyle.